Roadway Freight Rate Quotes Online Fedex Rate Quotes Online Yellow Freight Website United States Postal Service Webpage UPS Rates

Please use the links below to find out the answers to some of our most frequently asked questions.

Why do you charge handling charges for your auction items?
We do not buy items for resale in quantity. Each item we offer for sale is prepared as a unique item. This means that the pictures and descriptions you see for each item are for the actual item you will receive if you bid successfully. The handling charges help to compensate us for the time and resources it takes to photograph, research, write up, prepare and package an item for sale. We feel that using a handling charge rather than starting the bidding at a higher dollar amount creates a more active bidding environment. You should always keep this in mind when placing your bid and make sure that you read the item description and terms of sale thoroughly.

Can I consolidate the handling charges if I buy more than one item?
No, our handling charges apply to each item successfully won. If you win more than one bid you will still be charged handling on each item.

What about if I want to pick it up myself?
You can save shipping charges by arranging to pick items up yourself, but crating/loading and handling fees will generally not be waived without prior approval of our sales manager.

How much will it cost to ship something?
It is your responsibility to arrange shipping for the items you purchase. We will assist you by providing you with information (dimensions, weight, location) of the item so that you can get as many competitive rate quotes as you wish. Once you know who the carrier is we can help coordinate the pickup of the item. However, we will not unilaterally arrange for shipping.

What kind of stuff is a packaging company going to want to know?
Typically, packagers such as UPS and USPS need to know where you are shipping from (our zip code is 06480) and where you are shipping to (your zip code). They'll also want to know the physical size and weight of a package. Most packaging companies do not accept items that are skidded, and only small items that are crated (some charge extra for shipping in wooden boxes). They may also want to know if the addresses are residential or business (we are at a business address).

What about if I ship Common Carrier?
Most Common Carriers want to know the physical dimensions, number of pieces, weight of each piece, whether each is skidded and/or crated. They'll also want to know how it is going to be loaded (Street or Loading Dock). We can load either way depending on the item and the shipper's truck.

What if I need to ship it on a flatbed?
Most Over The Road Carriers will want to know the same thing that the Common Carriers do. They'll also want to know if the item needs to be tarped.

What if an item needs to be skidded or crated?
Skidding and/or crating of items is extra. This charges will be quoted based on the requirements of the shipper. Different shippers are willing to take items in different ways (on a skid only, in a crate only, must be skidded and crated). Since we don't know who you are arranging shipping with, we can't quote on skidding/crating until the shipping firm contacts us. We generally will not prepare an item for shipping until you notify us how it is going to be shipped. In this way we can spare you any unnecessary shipping costs.

What happens if I don't pay you in time?
You have ten business days upon notification of total charges to pay us for items you have successfully bid on. If we have not received payment within this time we reserve the right to resell the item. If the item is offered for resale, and you try and bid on it, YOUR BID WILL BE REJECTED! We will not ship an item prior to receipt of payment.

What if I want to return something?
Generally all items are sold "where is as is" and all sales are final. We go to great lengths to provide you with all the information we can to help you make an informed bid, and do our best to answer any questions you may have on an item. If an item sold is not as described, we will allow its return pending prior authorization, within 10 days of your receipt of the item.

What if I can't pick up an item right away?
We allow 15 days frome the date of sale for the customer to pick up purchased items. In cases where there customer is unable to arrange pickup within 15 days, the item will be subject to storage charges. The storage charges must be paid in full before the item will be realeased to the shipper.

What if an item is sold with a return privilege?
Select items that we sell are offered with a 15 day return privilege. If you wish to return an item, you must do so within 15 days of receipt. You are responsible for the original shipping charges and the return freight charges. Your purchase price will be refunded less handling/loading and any applicable shipping charges.

Can I find out what the reserve price is?
Out of respect to the other bidders participating in the auction, we do not give out reserve prices for items.

If an item doesn't sell, can I buy it after the auction?
We welcome inquiries into unsold items, and would be happy to hear from you after the auction closes.

Will you pull an item out of an auction and sell it to me?
Once an item is placed into an auction, we feel that we have an obligation to all the participating bidders to allow the auction to conclude before offers are considered. Potential buyers should feel free to bid during the auction phase, and if the item remains unsold, to contact us directly with regards to negotiating a sale price.

What Condition is an item in?
We generally stay away from assessing value and/or condition, but may at our discretion grade an item based on our estimate of it's condition. This is not meant to be a definitive appraisal of value or functionality. Generally any abnormalities, broken or missing parts will be noted in the description when noticed.

A..... Very Good Appearance - Minimal Wear & Tear
B..... Good Appearance - Light Use
C..... Average Appearance - Average Use for Age
D..... Below Average Appearance - Heavy Use
F..... Parts Only - Broken or Incomplete

What if an item is damaged when I get it?
If an item is damaged in transit, you need to document the damage in writing and take photographs of the damaged goods. After receiving authorization from us, return the items to us freight prepaid and we will handle the claim with the shipper. Any refund or compensation will be sent directly to you.